Why we do what we do.

We have testimonials from people that we've worked with. And that's great. (We've included a few.) But the real reason we do this work is that we know what a difference great customer service can make to the health and success of the business, the employees, and customers.

Managing Heart's methods are tried and true. From the ten years that Anne Hendrickson, our founder, started and built Downtown Dogs, you can easily find online reviews. They often say things like:

"The staff is incredibly friendly and personable"

"Honest, dedicated staff"

"Experienced and knowledgeable staff"

"Friendly and welcoming staff"

"Please take my money. I want to be a part of this."

The real proof of the Managing Hearts way of doing things is how Anne sold her former company. She wasn't looking for a buyer. A customer - impressed with how he had been treated over the years - approached her. Here's what he said:

No other business has the amazing combination of people, energy, love, passion, knowledge, and skills that make Downtown Dogs the awesome place that it is.  And so, I approached the former owner, Anne Hendrickson, with the idea of selling me Downtown Dogs.  Two years, and many conversations later, we signed on the dotted lines and Downtown Dogs became my new home.

Isn't that exactly what you want people to say about your company? Give us a call or send a note. We'll help you get there.

Do it right

During the years Anne owned her business, it became very clear that her way of training staff worked. Take a look at what people said about the staff during that time. The Managing Hearts way of doing things works.


Reviews from clients

“Thank you so much for meeting with me. You are so optimistic and have such good energy that you seriously made me feel as if I could conquer the world!”

Rebecca Lewiston

"Anne, I really think you'd be doing the world a favor if you would teach other businesses how to behave. The level of customer service I get at your place is just amazing. Please start teaching other business owners what to do."

Client - Minneapolis