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The secret: Dealing with employee performance issues in The Moment

July 6, 2015
The secret: Dealing with employee performance issues in The Moment The secret: Dealing with employee performance issues in The Moment

The term "employee discipline" is not one I like because it has a negative and, somewhat derogatory connotation for many. I prefer the term "performance management". Either way, dealing with employee performance issues is one of the most critical and difficult thing managers face. And while almost all workplaces have a standard discipline process, almost none teach their managers how to handle performance issues in the moment they are happening. But the good news is, there is a little known, sure fire formula to make it a success every time. Read More

Tags: employeeengagementjobsatisfactionemployeedisciplinejobdissatisfactionjobstressemployeeperformanceperformanceimprovementmanagerloyaltycompanyloyalty

Attn: Small Business Owners – You’re doing JUST FINE!

June 15, 2015
Attn: Small Business Owners – You’re doing JUST FINE! Attn: Small Business Owners – You’re doing JUST FINE!

One theme I see regularly in every single one of my consults is the clients always feel bad. They feel bad they didn’t think of the recommendation I made sooner or they feel bad their training or infrastructure isn’t further along. One way or another, they always feel bad they didn’t do something better or sooner. This is natural, but it hurts your business in unlikely ways. Read More

Tags: SmallbusinessSmallbusinessownership

How to be an Ally to Gender Diverse People

April 21, 2015
How to be an Ally to Gender Diverse People How to be an Ally to Gender Diverse People

We know that know the best bottom lines come from every employee being fully engaged. And we know that to be producing all an employee is capable of they have to be as emotionally engaged as mentally and physically engaged. And we know part of that is creating a very welcoming, accepting work place. But that can be easier said than done. One demographic that people often have more curiosity than understanding about is Transgender People. This blog addresses one aspect of making a workplace where people can and want to give their all. Building a safe, inclusive work place by developing Transgender Allies! Read More

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B Corp – Why Does the Average Person Care?

March 27, 2015
B Corp – Why Does the Average Person Care? B Corp – Why Does the Average Person Care?

What is a B Corp? A Public Benefit Corporation (GBC or SBC) is basically a socially responsible for-profit business. In a nutshell, seeing GBC or SBC in place of “Inc” means “this company values social responsibility and meets standards around that.” Read More

Tags: BCorpPublicBenefitCorporationSociallyResponsibleBusinessSociallyConsciousConsumerGBCSBCGeneralBenefitCorporationSpecificBeneiftCorporation

6 Qualities of Successful Pet Industry Entrepreneurs

March 4, 2015
6 Qualities of Successful Pet Industry Entrepreneurs 6 Qualities of Successful Pet Industry Entrepreneurs

Pet services is the marriage of the two quintessential American dreams. Owning your own business, and working with animals. Over the years I’ve seen many pet service business come and go. And as an insider and consultant I’ve seen the real behind the scenes situation and read the books. And I’ve isolated some qualities that seem to make or break entrepreneurs. Read More

Tags: animalindustrydogcatbirdgroomingdogdaycareboardingkennelownerVeterinaryentrepreneurshipentrepreneurssuccesspetsservicessuppliessmall-business

Mistakes Are Awesome! Really!

February 16, 2015
Mistakes Are Awesome! Really! Mistakes Are Awesome! Really!

Mistakes have a bad name in our culture. There's a strong association between mistakes and shame. When that impacts a passionate worker, they slow down and ultimately impact your bottom line. The concept that “mistakes are learning opportunities” came from one of Jane Nelson's parenting books that I listened to on my way into work one day. And that very day an employee had an emotional collapse over the pressure not to make mistakes. It set the following ideas into action. And it revolutionized my business, and my life. Find out just how awesome mistakes can be for you, your people and your business. Read More

Tags: mistakescultureerrorsqualitymanagementemployeeengagementjobsatisfactionreducingerrors

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